How do I check the status of my order?

To monitor the progress of your order, visit our "Track Order" page and enter the tracking number provided in your shipping confirmation email. If you encounter any difficulties or have questions, feel free to reach out to our support team at hello@tomstuffed.com

What is the estimated delivery time for my order?

Our standard shipping time is 7-12 working days. Please note that delivery times may vary based on your location and any potential customs delays.

What if I need to return or exchange my order?

We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, please contact us at hello@tomstuffed.com, and we'll guide you through the return or exchange process.

Is it possible to cancel my order after it has been placed?

Yes, you can cancel your order within the first 24 hours after placing it. Simply contact our support team at hello@tomstuffed.com with your order details, and we will assist you in the cancellation process. Please note that after this initial 24-hour period, orders are processed promptly to ensure swift delivery, and cancellations may not be feasible.

How do I contact customer support?

You can reach our support team by sending an email to hello@tomstuffed.com. We strive to respond to all inquiries within 24 hours during business days.

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards and other secure online payment options. You can view the available payment methods during the checkout process. If you encounter any issues, please contact us at hello@tomstuffed.com for assistance.